Guide to Redeeming Eligible Claim Distributions

Modified on Tue, Feb 18 at 6:38 PM

Below are general guidelines for creditors having issues with redeeming their distribution, based on distribution partner. These redemption instructions are updated as of February 2025.

Many issues related to unclaimed distributions can be self-serviced in the Celsius Claims Portal, which provides creditors with the ability to view and update important information regarding their claim distribution(s). This includes claim distribution history and claim code information, identity re-verification, and tools to submit required claim distribution information (e.g., banking or mailing address information if applicable). Click this link and log in using your Celsius account email: Celsius Claims Portal. You will receive an email with a one-time code for access.

If your assigned Distribution Partner is Paypal/Venmo:

Claim distributions in cryptocurrency at PayPal or Venmo must be redeemed with claim codes, which are sent by email from [email protected]. Active and unredeemed PayPal or Venmo claim codes may also be viewed in the Celsius Claims Portal by navigating to the Claim Codes tab. This Knowledge Base article has more information about PayPal and Venmo distributions, including FAQs and troubleshooting tips.

Please refer to this article from PayPal with more information about Celsius distributions, and reach out directly to PayPal or Venmo for customer support on your account:

PayPal Customer Support: 1-888-221-1161

Venmo Customer Support: 1-855-812-4430

If you have issues receiving your claim distribution in cryptocurrency, you may request to instead receive your claim distribution in United States dollars (USD) by completing the Cryptocurrency to USD Conversion Form. More information about converting a cryptocurrency distribution to USD can be found in this Knowledge Base article.

If you submit a Cryptocurrency to USD Conversion Form, Celsius will not convert the cryptocurrency held for your distribution to USD until after your Cryptocurrency to USD Conversion Form is accepted and you have provided any additional information necessary to process your distribution.

If your assigned Distribution Partner is Coinbase:

Claim distributions in cryptocurrency at Coinbase are automatically re-attempted approximately once per month using the creditor account information on file, which can be reviewed in the Celsius Claims Portal by navigating to the Personal Information tab. This Knowledge Base article has more information about Coinbase distributions, including FAQs and troubleshooting tips.

We suggest reviewing the Coinbase Help Center for Celsius creditors to help assist you with your Coinbase account information. If you have other questions related to your Coinbase account, please contact Coinbase support directly.

If your assigned Distribution Partner is Cash (USD) by Check:

Review your mailing address in the Celsius Claims Portal and open a ticket with Celsius Distributions Support to confirm it is correct. We cannot attempt your claim distribution until you confirm your mailing address is correct:

Once logged into the Celsius Claims Portal, navigate to the Personal Information tab and verify the mailing address where your USD check will be sent.
If you need to update your address, make changes as needed. Note that only standard Latin characters (A-Z) and numbers (0-9) may be used by the bank for the name and address where your check will be mailed (no special characters).
Any updates to personal information will initiate a Know-Your-Customer (KYC) verification. Follow the steps when prompted.
Open a ticket with Celsius Distributions Support to provide written confirmation that your address on file in the Celsius Claims Portal is correct for Celsius to send you a USD check by mail.

USD checks will be mailed to KYC-verified creditors approximately once per month. You will receive an email when a check is being sent. If your USD check cannot be processed due to a problem with your personal information (e.g. name or address), we will contact you with next steps.

If you cannot receive a check, or are having issues logging into the Celsius Claims Portal, please open a ticket with Celsius Distributions Support.

If your assigned Distribution Partner is Cash (USD) by Hyperwallet:

Celsius may require you to re-submit your Know-Your-Customer (KYC) verification. The information you provide in this verification is required to activate your account at Hyperwallet before your distribution can be attempted:

Once logged into the Celsius Claims Portal, navigate to the Personal Information tab and complete KYC verification, which includes adding or updating your phone number. Your phone number will be used to activate your Hyperwallet account.
Any updates to personal information will initiate a Know-Your-Customer (KYC) verification. Follow the steps when prompted.

If your assigned Distribution Partner is Cash (USD) by Wire:

Celsius requires you to submit a Wire Transfer Form within the Celsius Claims Portal before your distribution can be attempted:

Once logged into the Celsius Claims Portal, navigate to the Personal Information tab and review your personal information, which is used for the Beneficiary Information section of the Wire Transfer Form.
If any updates to personal information are requested, this will initiate a Know-Your-Customer (KYC) verification. Follow the steps when prompted.
Navigate to the Wire Form tab to submit a Wire Transfer Form. For help with this form, please visit this Knowledge Base article.

You will receive an email when your Wire Transfer Form has been submitted. The information you provided will be reviewed and verified before a wire transfer can be attempted. If the information you submit is incomplete or does not meet our bank’s data requirements, your wire transfer will not be attempted, and you will receive an email with next steps. USD wire transfers will be attempted to KYC-verified creditors approximately once per month. You will receive an email when a wire transfer is attempted.