Receiving your USD via Hyperwallet

Many creditors will receive their claim distribution in USD through Hyperwallet, a PayPal service. These creditors will be notified by an email from Celsius or Stretto and receive a separate email from Hyperwallet with more information. Hyperwallet offers transfer methods depending on your jurisdiction. Its core function is to enable sending USD directly to your PayPal account. 

Activating a Hyperwallet account

Creditors will receive an email from Hyperwallet with more information regarding their payment from Celsius Network and a link to activate their Hyperwallet account. Creditors should ensure the Hyperwallet activation email is from “do.not.reply@hyperwallet.com,” then click “Activate” and follow the steps to activate their Hyperwallet account.

Please use caution and verify the email address when clicking on any links.

Which jurisdictions are supported by Hyperwallet?

Albania, Algeria, Andorra, Argentina, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritius, Mayotte, Mexico, Moldova, Morocco, Mozambique, Netherlands, New Caledonia, New Zealand, Nicaragua, Norway, Oman, Palau, Panama, Peru, Philippines, Poland, Portugal, Qatar, Republic Of Korea, Reunion, Romania, Saint Kitts And Nevis, Saint Lucia, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Trinidad And Tobago, Turks And Caicos Islands, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Viet Nam

What Transfer Methods are available via Hyperwallet?

Once logged in to your Hyperwallet account, you can select your preferred Transfer Method (PayPal, or Venmo if in the United States). The available transfer methods will vary based on jurisdiction. 

What if I enter the wrong information for my Transfer Method?

Please double check the accuracy your input for your Transfer Method (PayPal, or Venmo if in the United States), as a mistake on your part might lead to your funds being unrecoverable. If you believe your funds have mistakenly been sent to the wrong recipient due to your incorrect entry on a Transfer Method, you must contact Hyperwallet support directly.

Could I split my claim distribution between my PayPal and Venmo accounts?

No, your claim distribution will be transferred in whole to whichever Transfer Method you set up in your Hyperwallet account.

Do I have to pay a fee to receive my distribution to my Hyperwallet account?

No, there are no fees to receive your claim distribution into your Hyperwallet account or to transfer it out.  

Where can I go for help with my Hyperwallet account?

Once logged in to your Hyperwallet account, click “Resources” on the top Action bar, and then click “Support.” This will take you to the Hyperwallet Support Center FAQs. If you cannot find a solution, click on the “Support” tab under “Support Center” to submit an Email Support request to Hyperwallet.

Live customer service representatives are available for Hyperwallet support:

English: Monday - Friday: 06:00 AM - 8:00 PM Pacific Time (PT), Saturday and Sunday: 8:00 AM - 5:00 PM PT
Spanish: Monday - Friday: 06:00 AM - 8:00 PM Pacific Time (PT), Saturday and Sunday: 8:00 AM - 5:00 PM PT
French and Mandarin Chinese: Monday - Friday:  08:00 AM - 5:00 PM PT

• U.S.A. / Canada Toll Free: 1-877-546-8220

• Worldwide: 001-604-638-6657

If you need to update personal information on file with Hyperwallet, and you cannot change it in your Hyperwallet account, please submit a support inquiry to Stretto by selecting “I need to update my Personal Information,” then choose the appropriate option. Note that updates made to Personal Information may delay your distribution and we ask that you remain patient.